The code block below illustrates how one might use # and // as comments in your logic and calculations.

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Required format:

AbidPanUSEabc5CzGnPu8IEGFg9nWPK7PnhoWaUSBtjJBcrS3IYJd7Zb44PE7ZehMrT6nNi2qPPZ7hxcxdJxeEFqHaTh5FSfTLxTz2vxk9eRLsDIIXqxg2

REDCap Ticketing System

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Date:

M-D-Y H:M

There is no charge for submitting a ticket. Most requests fall under our Free Basic Support.

If the request requires substantial work, we may recommend our Fee for Service options.

Contact Information (required)**

Full Name: First Last	Department:
Email***:	Re-enter Email:
Guest WUSTL Key (if applicable)***:

**All fields required required other than Guest WUSTL Key. If you are a guest and do not enter your guest key, we will request it before replying to your ticket.

***Use wustl.edu email if from Wash U. If guest, use email you would like us to contact you at and fill in Guest WUSTL key if you have one.

Email and Re-Enter Email must match before selecting next page

* must provide value

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REDCap Project Information (if applicable)

REDCap Project ID (PID) (if applicable):

A correct Project ID will help facilitate support

The Project ID can be located

Next to the Project Title any time you are logged into the project in REDCap
In the URL next to "pid=" when logged into the project in REDCap

Project Title (if applicable):

Adding the project title helps facilitate support

If your project is in development, this can be a draft title

Is participant enrollment or data collection scheduled to begin within two weeks?

* must provide value

Yes

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Is the issue that you are requesting support for causing:

* must provide value

Data Loss

Inability to collect data or enroll participants

Neither

Choose all options that describe why you are here (must choose one):

* must provide value

I am new to REDCap or am adding new study team members to REDCap

I am planning to build or currently building a REDCap Project in Development

I am modifying or troubleshooting a REDCap project in Production

I am collecting data in Production

I need help with REDCap e-Consent

I have a User Rights or other Data Access question (e.g., multi-site projects)

I would like to have data pulled from Epic

I am completing or closing out a REDCap project

I found a bug in the REDCap software

Advanced topics and external tools such as APIs, External Modules, Twilio, etc.

I want to pay someone to build, manage, or enhance a REDCap project for me

None of the above

User Account Access

Anyone with a WUSTL Key and password can log in to https://redcap.wustl.edu/. Once a new user has logged in, they can begin creating projects or be added to current projects.

You cannot add someone to your project until they have logged in at least once.

If you need to add an external collaborator, a Wash U "Sponsor" will need to complete the WUSTL Key Guest Account Request Form. This form needs to be completed for EVERY external collaborator, not one form per site.

After you submit your ticket, check out our WUSTL REDCap Training Materials page! It includes:

A 20 minute overview webinar
A four part Introduction to REDCap webinar series
Webinars showing advanced features and specific topics
And more!

Be sure to bookmark our REDCap Frequently Asked Questions (FAQs) and REDCap User Guides for help along the way!

Be sure to bookmark our REDCap e-Consent Template and SOPs box folder. Look at the __How to use this folder.pdf file first

These requests are handled by the Data Brokerage team. Please complete the Smart on FHIR request survey in order to set this up.

Select the Advanced Topics or External Tools you are currently using or would like to discuss:

APIs

External Modules

Hooks, plug-ins, or other extensions

Twilio

Mult-language Management

Custom Record Status Dashboards

Project Dashboards

MyCap

I would like to discuss functionality that may or may not exist

Other

Do you have a Twilio account?

* must provide value

Yes

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If you have a statistician working on the project, discuss REDCap with them first. You may be able increase their percentage effort in order to build the project for you. This allows to potentially have the same person building, maintaining, and exporting data from your REDCap project. Even if the statistician is not able to build the REDCap project, they may have suggestions regarding project setup for accurate and efficient analyses.

The Research Data Core also offers REDCap Project Builds and Project Enhancements for a $75 per hour fee. If you are interested in these services, please:

Complete the Central Request Form for services offered by the Office of Health Information and Data Science (OHIDS)
Check REDCap support (building/enhancing REDCap project)
1. For data pulls from EPIC to REDCap, check the box REDCap Smart on FHIR request
Complete the remainder of the survey.
You will receive a follow-up email to schedule a free one hour consultation to discuss the project
Following the consultation, you will receive a Statement of Work (SOW) that contains the total estimated cost (Total hours * per hour fee).
If you agree to the SOW, the RDC will finish the project based on the terms agreed to.

Many groups choose to build and maintain their own projects using the training and support materials in our REDCap Confluence page and basic free REDCap Support provided by submitting questions to this ticketing system.

If the information below is incorrect, please select Previous Page to update.

Ticket Number: 22053.______

Name: ______

Email: ______

Project ID: No Project ID entered

Project ID: ______

Project Title: No Project Title entered

Project Title: ______

Please describe the support you are seeking below.

If requesting a consultation, please list times you and, if needed, your team are available

Brief Subject (this will be the subject on email alerts for this ticket):

* must provide value

Link to project homepage if project ID is provided

https://redcap.wustl.edu/redcap/redcap_v14.5.15/index.php?pid=______

Full Description (no character limit)

You may paste small screenshots into the notes box but please reduce their size!
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For larger files or images, please upload to the file upload field below the notes box.

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You can upload up to 3 files (screenshots, data dictionaries, word docs, etc.) to help us better understand your request.

***Please make sure uploads do not contatin Protected Health Information (PHI)***

Upload file

***Please make sure uploads do not contatin Protected Health Information (PHI)***

Upload file

***Please make sure uploads do not contatin Protected Health Information (PHI)***

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After reviewing the intake form, go the Ticket Discussion to reply.

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