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Is participant enrollment or data collection scheduled to begin within two weeks?
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Is the issue that you are requesting support for causing:
Type of Ticket:
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The option "
Choose all options that describe why you are here (must choose one) :
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I am new to REDCap or am adding new study team members to REDCap
I am planning to build or currently building a REDCap Project in Development
I am modifying or troubleshooting a REDCap project in Production
I am collecting data in Production
I need help with REDCap e-Consent
I have a User Rights or other Data Access question (e.g., multi-site projects)
I would like to have data pulled from Epic
I am completing or closing out a REDCap project
I found a bug in the REDCap software
Advanced topics and external tools such as APIs, External Modules, Twilio , etc.
I want to pay someone to build, manage, or enhance a REDCap project for me
None of the above
I am new to REDCap or am adding new study team members to REDCap
I am planning to build or currently building a REDCap Project in Development
I am modifying or troubleshooting a REDCap project in Production
I am collecting data in Production
I need help with REDCap e-Consent
I have a User Rights or other Data Access question (e.g., multi-site projects)
I would like to have data pulled from Epic
I am completing or closing out a REDCap project
I found a bug in the REDCap software
Advanced topics and external tools such as APIs, External Modules, Twilio , etc.
I want to pay someone to build, manage, or enhance a REDCap project for me
None of the above
User Account Access
Anyone with a WUSTL Key and password can log in to https://redcap.wustl.edu/ . Once a new user has logged in, they can begin creating projects or be added to current projects.
You cannot add someone to your project until they have logged in at least once.
If you need to add an external collaborator , a Wash U "Sponsor" will need to complete the WUSTL Key Guest Account Request Form
After you submit your ticket, check out our WUSTL REDCap Training Materials page! It includes:
A 20 minute overview webinar A four part Introduction to REDCap webinar series Webinars showing advanced features and specific topics And more! These requests are handled by the Data Brokerage team. Please complete the Smart on FHIR request
Select the Advanced Topics or External Tools you are currently using or would like to discuss:
Do you have a Twilio account?
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If you have a statistician working on the project, discuss REDCap with them first. You may be able increase their percentage effort in order to build the project for you. This allows to potentially have the same person building, maintaining, and exporting data from your REDCap project. Even if the statistician is not able to build the REDCap project, they may have suggestions regarding project setup for accurate and efficient analyses.
The Research Data Core also offers REDCap Project Builds and Project Enhancements for a $75 per hour fee. If you are interested in these services, please:
Complete the Central Request Form for services offered by the Office of Health Information and Data Science (OHIDS) Check REDCap support (building/enhancing REDCap project) For data pulls from EPIC to REDCap, check the box REDCap Smart on FHIR request Complete the remainder of the survey. You will receive a follow-up email to schedule a free one hour consultation to discuss the project Following the consultation, you will receive a Statement of Work (SOW) that contains the total estimated cost (Total hours * per hour fee). If you agree to the SOW, the RDC will finish the project based on the terms agreed to. Many groups choose to build and maintain their own projects using the training and support materials in our REDCap Confluence page and basic free REDCap Support provided by submitting questions to this ticketing system.
Based on what you selected above, these WashU REDCap articles answer this question most often. Many users find their answer here in under a minute. If one of them solves it, you can stop - no ticket needed.
You cannot log in to REDCap
Password resets are handled by WashU IT, not REDCap Support: ithelp@wustl.edu or 314-933-3333 .
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Getting access to a project
Study teams control their own project access - in most cases someone already on your project can add you faster than we can.
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REDCap Mobile App
The Mobile App is for offline collection only. With a working connection, use the browser instead.
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New to REDCap / adding study team members
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Building a project in Development
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Modifying or troubleshooting a project in Production
Before you change anything in Production: never delete or recode an existing multiple-choice option once data collection has started. The first article explains what that does to your collected data.
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Collecting data in Production
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REDCap e-Consent
Important: REDCap's built-in e-Consent Framework on its own does not meet WashU regulatory compliance. Use the WashU template and SOPs in the first link.
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User rights and data access
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Pulling data from Epic (SMART on FHIR)
Epic data pulls are a fee-for-service engagement and start with a scoping consultation. The link explains the process and current rate.
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Completing or closing out a project
Check the retention and back-up rules before you archive or delete anything.
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You think you found a bug
Worth checking the FAQ first - most reported bugs turn out to be a known behaviour with a documented workaround. If it is a real defect, submit the ticket and include the exact steps that reproduce it.
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Paying someone to build or manage a project
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REDCap API
API tokens are granted per user per project through User Rights - check yours before requesting one.
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External modules, hooks and plug-ins
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Twilio SMS and voice
Twilio requires your own funded Twilio account. We can help connect it, but we cannot provide the account.
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Multi-Language Management
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Record status and project dashboards
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You indicated data loss or that you cannot collect data. Please submit this ticket rather than working through articles - we prioritise these. If participant enrollment is actively blocked, say so in the description so we see it immediately.
Search everything
Use the search box on the FAQ page - it searches the REDCap FAQs only, unlike the Confluence search at the top of the browser window.
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Did any of the suggested articles answer your question?
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Yes - I found my answer and no longer need a ticket
No - I still need help from REDCap Support
Yes - I found my answer and no longer need a ticket
No - I still need help from REDCap Support
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